Maya Chen

Product Designer · 0→1 and complex systems

Product designer who is most at home in the messy middle — turning a fuzzy customer problem into flows people barely notice because they just work. I prototype early, test with real users, and sweat the empty states everyone forgets. I care as much about the spec a dev reads as the screen a user taps.

02

Selected work

Patient intake redesign

Reframed a 24-field medical intake form as a guided, save-as-you-go flow with plain-language prompts and honest progress.

Drop-off 38% → 12%; completion time halved.

Harbor design system

Built a token-driven component library with accessibility baked in, plus contribution docs so engineers could extend it safely.

120+ components; adopted across web and iOS by 5 squads.

03

Experience

2020-09 — NOW

Senior Product Designer

Harbor Health

• Led the redesign of the patient intake flow; reduced drop-off from 38% to 12% and cut average completion time in half.
• Built and maintained the design system (120+ components) adopted across web and mobile.
• Ran a weekly research cadence — 6 to 8 sessions — that reshaped the roadmap twice.

2017-01 — 2020-08

Product Designer

Tidepool Studio

• Designed three 0→1 mobile products from concept to launch with cross-functional pods.
• Introduced rapid prototyping in Figma, shrinking the concept-to-validation loop from weeks to days.

04

Toolkit

Product designDesign systemsUser researchPrototypingFigmaInteraction designAccessibilityDesign ops